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25/03 Jaswant Singh
Recruitment Head at The Grand Group - HR Provider

Views:733 Applications:135 Rec. Actions:Recruiter Actions:31

General Manager/AVP - CRM - Real Estate Firm (12-20 yrs)

Gurgaon/Gurugram Job Code: 907143

Role Summary:

The incumbent will be responsible for managing all aspects of customer relations with respect to pre sale / post -sales by ensuring timely documentation, collections, and resolution of customer grievances while promoting a culture of customer delight.

Role description:

- Define requirements for effective use of the CRM and its infrastructure. Making sure the CRM is customer focused and working to maximize its effectiveness for sales.

- Working closely with the sales and marketing to provide guidance on how to maximize current and prospective relationships.

- Segmenting of the CRM to enable tailored and relevant marketing messages to customers to ensure the CRM provides an effective sales funnel and efficient sales process.

- Planning, managing and delivering multi-channel, digital CRM marketing campaigns.

- Working with external agencies and suppliers to ensure the successful delivery of the CRM plan.

- Ensure return on investment through KPI's and performance metrics.

Qualification: MBA preferred/ Minimum qualification - Graduation

Experience: 12 -20 Years in Consumer Durables, within minimum 4-5 years in a customer facing role.

Critical Skills:

- Acting Strategically

- Customer Centricity

- Influencing

- Grievance Resolution

- Leading Teams

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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