General Manager/Assistant Vice President - Operations - Domestic Process - Call Centre

A global Business Process Management (BPM) services provider with presence in USA, Canada, UK, Jamaica, India and Philippines and 44,000 employees globally

Mandatory : Experience working in a Domestic BPO environment (Telecom, Technology, Banking, E Commerce - voice, chat / email channels)

Key Responsibilities :

- Lead/ Head Operations for the assigned processes

- Communicate with clients and other stakeholders and to solicit input to improve the program

- Work in closely with the sales team and support on Due Diligence and process support.

- Handling transition and responsible for delivery management of various clients.

- Participates in the hiring process and educational planning for staff.

- Monitor cash flow projections and report actual cash flow and variance to Management on a regular basis (monthly/bimonthly)

- Identify and evaluate the risks associated with program activities and take appropriate action to control the risks

Desired Profile :

- At least 12 to 22 years of experience, of which at least 6-8 years leading operations in a domestic Call Centre environment (Telecom, Technology, Banking, E Commerce)

- Experience of leading large teams.

- Must have excellent communication and interpersonal skills