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20/09 Sheetal Rao
Managing Partner at InnoQuest Consulting

Views:1209 Applications:175 Rec. Actions:Recruiter Actions:12

General Manager/Assistant Vice President - Operations - Domestic Process - Call Centre (12-22 yrs)

Bangalore Job Code: 494489

A global Business Process Management (BPM) services provider with presence in USA, Canada, UK, Jamaica, India and Philippines and 44,000 employees globally

Mandatory : Experience working in a Domestic BPO environment (Telecom, Technology, Banking, E Commerce - voice, chat / email channels)

Key Responsibilities :

- Lead/ Head Operations for the assigned processes

- Communicate with clients and other stakeholders and to solicit input to improve the program

- Work in closely with the sales team and support on Due Diligence and process support.

- Handling transition and responsible for delivery management of various clients.

- Participates in the hiring process and educational planning for staff.

- Monitor cash flow projections and report actual cash flow and variance to Management on a regular basis (monthly/bimonthly)

- Identify and evaluate the risks associated with program activities and take appropriate action to control the risks

Desired Profile :

- At least 12 to 22 years of experience, of which at least 6-8 years leading operations in a domestic Call Centre environment (Telecom, Technology, Banking, E Commerce)

- Experience of leading large teams.

- Must have excellent communication and interpersonal skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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