Managing Partner at InnoQuest Consulting
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General Manager/Assistant Vice President - Operations - Domestic Process - Call Centre (12-22 yrs)
A global Business Process Management (BPM) services provider with presence in USA, Canada, UK, Jamaica, India and Philippines and 44,000 employees globally
Mandatory : Experience working in a Domestic BPO environment (Telecom, Technology, Banking, E Commerce - voice, chat / email channels)
Key Responsibilities :
- Lead/ Head Operations for the assigned processes
- Communicate with clients and other stakeholders and to solicit input to improve the program
- Work in closely with the sales team and support on Due Diligence and process support.
- Handling transition and responsible for delivery management of various clients.
- Participates in the hiring process and educational planning for staff.
- Monitor cash flow projections and report actual cash flow and variance to Management on a regular basis (monthly/bimonthly)
- Identify and evaluate the risks associated with program activities and take appropriate action to control the risks
Desired Profile :
- At least 12 to 22 years of experience, of which at least 6-8 years leading operations in a domestic Call Centre environment (Telecom, Technology, Banking, E Commerce)
- Experience of leading large teams.
- Must have excellent communication and interpersonal skills
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