Key Responsibilities Areas - Responsible for the overall health of the platform incl. effectively using data and analytics and ensuring robust monitoring process - Spearhead the design and delivery of special projects/major tasks requiring coordination and cooperation across multiple business functions and engineering and product teams - Work with functional managers across department heads to allocate resources to the project teams for strategic programs - Oversee activities and conduct performance review of functions including but not limited to: - BI and Analytics - product, financial and predictive analytics incl. fraud avoidance, pricing, product recommendation, forecasting - Platform Monitoring Head - monitoring of UI/UX, order fulfillment, NPS, blacklisting of sellers - Orchestrate the interface between the analytics and monitoring departments to ensure seamless operation of the platform - Oversee creation of a single analytics function placing all data-collection and analysis activities under a common leadership - Oversee the development of robust reporting processes and dashboards for all KPIs leading to actionable insights - Drive effective communication of issues/inconsistencies and findings with the CTO and the chief marketplace officer - Define metrics and KPIs to monitor performance, set goals and measure success of the reporting teams - Any other responsibility as assigned by the competent authority from time to time Key Shared Accountabilities - Work to drive changes in culture, processes and talent required to transform the organization into an analytics-focused organization - Assist the Customer Experience Head in ensuring a healthy NPS score and providing insights/recommendations for improvement - Support the CTO in decision making and recommendations regarding the platform strategy and its features and functionality roadmap - Work to drive changes in culture, processes and talent required to transform the organization into an analytics-focused organization - Responsible for personnel management and building a strong innovative organizational culture Qualifications and Skill Sets Mandatory - Minimum 13 years experience in the technology/analytics space of which at least 5 years leadership experience in e-commerce space - Post graduate degree in in Management, Technology, or related quantitative discipline (top 30 as per MHRD nirfindia management/college/university/engineering 2018 Ranking) - Experience using analytic/database software and working with large customer behavioral data sets - Strong leadership and negotiation skills with business and technical groups - Capability to work in a fast paced high growth environment. Indicative KPIs - Number of platform statistics monitored - Number of gaps/deviations from normal detected - % Reduction in number of customer care calls (platform related) - Number of actionable KPIs tracked via automated dashboards Reporting Structure Reports to: Chief Marketplace Officer Direct reports: - BI and Analytics Head - Platform Operations Head Interested applicants are requested to send in their application by 24/05/2018 Note: i. The selected resource will have to sign a Non-Disclosure Agreement (NDA) as part of the onboarding process. ii. The resource shall not claim any intellectual property right, of work done at GeM and has to strictly maintain the confidentiality of GeM's intellectual property. iii. The selection committee of GeM reserves the right to modify or relax the aspects as mentioned in the job description. iv. No TA & DA will be payable from GeM's end.

Delhi

GeM - Head - Marketplace Health 

GeM - Head - Marketplace Health  ,Job Description for GeM - Head - Marketplace Health  in Government e-Marketplace in  Delhi for (13-18) years of experience. Apply Now!

Job Description for GeM - Head - Marketplace Health  in Government e-Marketplace in  Delhi for (13-18) years of experience. Apply Now!