Duties & Responsibilities :

- Designing standard training curriculum, content and delivery method and improvising on the same

a. For all specialties of medical coding

b. Ensuring new hires, certified hires, experienced hires are trained within optimized time

c. Ensure training program enables trainees to meet their ramp up targets

- Managing training plan and ensuring adherence to plan by working with trainers, business, client

- Coaching trainers on improving training effectiveness, developing hybrid learning programs

- Ensuring relevance of training content, tailoring content per batch, designing assessments

- Establishing process based approach for training function governance (e.g., standard MIS, upto date assessments, up to date content, curriculum, trainer & batch performance management )

- Planning and delivering on cross - skilling, Up skilling and Refresher training programs for operations & trainers ( e.g., each trainer is able to deliver training on 3 specialities)

- Ensuring training function delivers to organizational expectation around

a. Training through put 1st time and repeat for all category of hires.

b. Ensuring certification rate/Pass rate for industry for batches trained for CPC/CIC etc

c. Ensuring training timelines are optimized

d. Ensuring trainees are able to ramp up target once deployed in production - 90 days

e. Ensuring talent retention (trainers) and trainees

f. Transformation from conventional training approach to contemporary approaches/driving innovation in training approaches

6. Liaising between certification bodies , GeBBS for employee certification programs and managing the same within budget

7. Pro-actively driving cross training. Up skilling in operations, quality and training teams

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