GBS Director - Transition & Transformation - Shared Services - Global Pharma & Devices Firm

- Develop, manage the integrated implementation plan for Alcon Shared Services 1000 days strategy

- Develop/Contribute to the shared services strategy on based on knowledge and awareness of various business scenarios that can apply

Client Details

Our client is a global pharmaceutical and devices company based in the US. They are a listed company and a pioneer in the Opthalmology space.

Description

- Program/Project delivery on time/on budget and at expected level of quality (e.g. planned savings realized). Timely delivery of all projects in the portfolio

- Meet defined and agreed GBS implementation scores (i.e: Successful set-up of new GBS locations)

- Cost effective operating model with high level of customer satisfaction from all key stakeholders (e.g. based on annual satisfaction survey)

- Development of GBS Transition & Transformation talent, ensuring retention and succession planning in place (e.g. number of promotions from within Department / number of unplanned departures / talent exchange with other areas of Finance), employee satisfaction

- Delivery of implementation targets through timely/successful execution of improvement projects leveraging across the organization

Profile

- Knowledge and 10+ years of experience in the BPO/Shared services environment

- 5-8 years of experience in driving organizational transformation/change

- 5+ years of experience in leading virtual teams and working in matrix organizations

- 5+ years of experience in managing global, virtual teams

- Experience of managing performance against SLAs

- Experience in planning and deploying business solutions

- Track record of managing big scale, complex & cross-functional projects (preferably transition and/or transformation projects)

Job Offer

Opportunity to lead and setup a Global shared services setup

Be a part of the leadership team

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Aakriti Singh - +91 (0) 22 4236 3313

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