Gartner - Manager - Secondary Research

Manager - Secondary Research

What makes Gartner Digital Markets a GREAT fit for you?

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do. The business is comprised of three leading brands- Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

About this role:

Manager is responsible for managing a direct team of 5 - 10 associates. It is expected that the Manager will spend the time in managing team and escalations, day to day productivity, stakeholder management, quality checks, team's appraisals & feedbacks management.

What you'll do:

- Team management

- Manage a team of 5-10 associates Handle escalations and feedback

- Quality check the work of the team on daily basis

- Ensure 100% quality is maintained by the team

- Identify gaps and provide relevant training to team members

- Process improvements

- Prepare reports and dashboard

- Operations Management

- Conduct secondary research

- Quality Check the Reviews: Validate the reviewer's identification. This requires searching for information about the reviewer online e.g., Linkedin, or looking for the website for the company they said they're with.

- If outreach to the reviewer is needed, the person in the role will either need to coordinate this outreach with the local team, or conduct it themselves

- Makes sure reviews are in accordance with Gartner's guidelines and there is no conflict of interest

- Managing the content of the review

- Conducting secondary research to identify different software- by different vendors.

What you'll need:

- Masters or equivalent degree

- Direct Team management experience of at least 2+years.

- At least 8-10 years in a professional work environment. Plus if they have experience using a CMS, and have worked in the technology industry.

- Highly proficient in English.

- Highly proficient with Web research/Secondary research.

- Highly proficient in advance Excel & PPT's.

Who you are:

- Proficient with conducting secondary research.

- Problem solver & proactive.

- Able to identify basic grammatical mistakes in reviews submitted

- Have basic understanding of the technology

- Able to quickly move on to the next step in the project

- Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

- Ability to work in a high performing team and take ownership of your work

- Improve the process on an on-going basis and prepare the best practices document

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