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17/04 HR
Recruiter at Gartner

Views:1371 Applications:458 Rec. Actions:Recruiter Actions:28

Gartner - Business Analyst (0-4 yrs)

Gurgaon/Gurugram Job Code: 915324

What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We're the world's leading research and advisory company that steers clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

About the team:

The Global S&O arm of Gartner is currently seeking talented people leader with an entrepreneurial mindset to join its Strategy & Operations team in India. As a member of this team you will spearhead a team of high caliber, high performing associates to drive client engagement and service productivity programs across Gartner. You will work towards driving integrated approach across Gartner's key functions - Business units under Global Service & Delivery (GS&D), Sales, R&A and Products and their leaders with the central goal of improving client retention through high value engagement mechanisms. You will also get an opportunity to work on some of the high impacting strategic projects to drive key organizational goals, operational & economic productivity of the overall operations and service associates.
 
Job description :

- Drive retention and growth by empowering service delivery groups in some of the several initiatives as required:

- Strategizing, executing, and delivering against service group's performance expectations

- Communicating and presenting analytical insights to internal stakeholders and to senior management

- Partnering with internal stakeholders to learn, ideate, and recommend automation alternatives to service delivery associates- manual work streams

- Delivering strong support to the stakeholders with a no-limits mindset to do everything to increase retention

- Run key strategic programs/initiatives for Gartner Service Delivery team

- Innovate through analytical methods ways to improve productivity of service associates (scheduling and other initiatives)

- Be accountable for value calls made to clients and retention rate targets for clients across a specific group of service associates

- Identify opportunities to improve productivity through automation and collaborate with Data Science teams to continuously seek and learn new ways to solve problems

- Be accountable for program completion rate and retention rate targets for client programs.

- Continuously innovate by deriving insights, keeping client-focus in mind in order to improve existing process, tools and retention

Essential must-have skills :

- 0-4 years of management experience - post graduation in management and business administration

- Hands on experience in business excellence and operations role

- Exposure and understanding of lean six sigma; experience in calendaring technologies would be a big plus

- Advanced proficiency MS Excel and Power Point.

- Original/creative thinking and superior problem-solving abilities

Benefits :

We offer a highly competitive rewards and benefits package including Company benefits like medical insurance, life insurance, and accidental insurance starting day one, best in industry pay package, flexible work environment, and lucrative paid time off policy, etc. All Gartner associates strive on being high performers, problem solvers, and team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board?

Equality statement :

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. 

Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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