Gartner - Associate - Product Reviews

What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We're the world's leading research and advisory company that steers clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

About Gartner Digital Markets a GREAT :

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do. The business is comprised of three leading brands- Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

About this role :

Review Associate is responsible for Quality accessing the reviews on Gartner's digital markets websites which includes validation of reviewer's identity, review should be in check with Gartner's guidelines and moderating the content. Person will also be responsible for conducting secondary research to identify different software by different vendors

What you'll do :

Quality Check the Reviews :

- Validate the reviewer's identification. This requires searching for information about the reviewer online e.g., Linkedin, or looking for the website for the company they said they're with.

- If outreach to the reviewer is needed, the person in the role will either need to coordinate this outreach with the local team, or conduct it themselves

- Makes sure reviews are in accordance with Gartner's guidelines and there is no conflict of interest

- Managing the content of the review

- Conducting secondary research to identify different software- by different vendors

- Data analysis - Conduct analysis based on data and metadata captured on the portals to identify spam trends and fake reviews

- Consistently make process more efficient, automate repetitive tasks and enhance ease of work for everyone within the team

- Keep looking for new ideas for tech and product teams to work upon to enhance spam/fake review identification and increase team's capacity

What you'll need :

- Bachelor's degree is required; Masters or advanced degree a plus

- Ability & eagerness to work with small-to-large sets of data, analyze and generate insights to identify trends and patterns

- At least 0-2 years in a professional work environment. Plus if they have experience using a CMS, and have worked in the technology industry.

- Highly proficient in English.

- Highly proficient with Web research.

- Medium Excel experience. Power BI/SQL knowledge is a differentiator

Who you are :

- Comfortable with conducting secondary research

- Understand technology basics without much effort

- Ability to bootstrap ideas into projects and execute them efficiently in timed manner

- Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

- Ability to work in a high performing team and take ownership of your work

- Improve the process on an on-going basis and prepare the best practices document

What we offer :

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including :

- Competitive base salary

- Flexible work environment

- A great work culture

About Gartner :

- Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A.- Visit to learn more. gartner.com

Diversity, inclusion and engagement at Gartner :

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

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