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04/10 Harish Chappa
Talent Acquisition Manager at Gamooga Softtech Pvt Ltd

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Gamooga - Delivery Consulting Manager/Engagement Manager (7-10 yrs)

Bangalore/Delhi NCR Job Code: 750560

Delivery Consulting Manager/Engagement Manager (Client facing)


What you'll do:

- Manage, recruit, mentor, and professionally develop a team of Gamooga Campaign Consultants

- Ensure customer success through excellence in consulting delivery

- Partner with customers to achieve desired outcomes - such as solution ROI and incremental revenue achievement

- Drive continuous improvement of consulting delivery processes, standards and practices

- Collaborate with Professional Services Sales colleagues to position Gamooga Campaign Consulting for success, including sizing and scoping

- Cultivate and maintain strong relationships with key client stakeholders to ensure client satisfaction and account growth

- Manage client escalations, by guiding and coaching the team to ensure proper communication, urgency, prioritization, and ownership throughout the experience

- Manage team performance to meet and exceed targets around: customer satisfaction, billable utilization, consulting revenue and margin

- Pro actively foster collaboration with Customer Care, Engineering, Product Management, Technical Operations, and other internal Gamooga teams

- As a Consulting leader, develop and drive strategic initiatives across the Consulting practic including innovation efforts to help advance the overall Gamooga Campaign Consultingpractice

- Oversee and report on timely and accurate completion of program operational functions including time entry, revenue forecasting, staffing capacity, and account allocation

- Organize and conduct enoblement sessions to grow team with respect to both technical- and soft skill proficiencies

- Lead and inspire team with positivity and optimism, creating a culture of high expectations and achievement

What you need to succeed

- Executive leadership skills including the ability to develop, influence and motivate a diverse team to maximize results

- Ability to effectively communicate, coordinate, and drive optimal revenue, team productivity and margin performance

- Demonstrated proficiency in managing diverse teams of individual contributors

- Minimum of 5-years experience leading Consulting teams

- Ability to interact and communicate for impact with all levels of an organization both internally and externally, including business and technical

- Confident ability to effectively lead, collaborate, triage and make decisions in a fast-paced, changing environment

- Demonstrated strength in EQ (emotional intelligence)

- Strong client-service orientation; demonstrated ability to build effective working relationships with client stakeholders, resulting in high-client satisfaction

- Expert-level experience in negotiation and conflict resolution

- Excellent analytical- and problem-solving skills

- Background in software implementation consulting required

- In-depth knowledge of Digital Marketing and Cross Channel Campaign Management required

- Exceptional written and verbal communication skills, with meticulous attention to detail

- Bachelor's Degree in related discipline of the technical industry

- Ability to travel up to 35%

Why join us?

We thought you'd never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture

- We- re a team of passionate, hard-working team of engineers and researchers who love solving tough problems. We just love what we do and have strong bias for action.

- We- ve got the scope and the freedom to make a difference. We don- t do ordinary.

- We work on challenging and meaningful problems - you'll never have a boring day at the office.

https://www.gamooga .com/

Women-friendly workplace:

Maternity and Paternity Benefits

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