Must have: - At least 6 years of relevant work experience leading customer support teams in both the voice and non-voice support process in the customer service industry - Excellent people management skills - Highly data-driven and hands-on approach - Languages - English, Hindi, Telugu (Mandatory) Roles and Responsibilities: - Hiring &amp; Leading the VIP Customer Service department. Focusing on a world-class customer service strategy leading to user delight. - Identifying key opportunities, leverage points and expectations in the user journey experience to achieve customer satisfaction. - Setting performance standards to meet the service goals of RummyCulture. Tracking and evaluating team performance against key operating metrics. - Sustaining a positive environment where the customer service team displays high levels of motivation and excellent team spirit through effective engagement efforts. - Partnering with the management team to align customer service department policies and systems with RummyCulture objectives. - Working closely with Product and Technology teams to build effective risk management and fraud detection systems and tools - Effectively identify problems and issues by performing relevant research - Ensure the team is up-to-date on all policy, process and product changes - Conduct quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed - Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

Bangalore

Gameskraft - Manager - Customer Success  

Gameskraft - Manager - Customer Success   ,Job Description for Gameskraft - Manager - Customer Success   in Gameskraft in  Bangalore for (6-7) years of experience. Apply Now!

Job Description for Gameskraft - Manager - Customer Success   in Gameskraft in  Bangalore for (6-7) years of experience. Apply Now!