Company Overview: Our client is a Group of companies is into building a digital Consumer platform which aims to leverage strong hooks among existing loyal consumers of the Group as well as attract new consumers. The Group aims to drive deep loyalty and engagement with its consumers through this platform. Deep analytics shall be at the core of the business model and the Group shall build significant capabilities in this area as a differentiator. Experience Level - 6-8 years Location - Mumbai Experience & Skills: - Education - Bachelor's degree or higher preferred - Professional certification in training/TTT is desired - 6-8 years of experience in Customer Service training - Experience of leading a team of trainers - Experience of working with partners or vendors for training delivery - Experience of delivering and managing training in a customer service environment Roles & Responsibilities: - Be an expert in the design, delivery, embedding and evaluation of group and one-to-one training initiatives that deliver tangible improvements in performance - Creation, implementation and facilitation of new hire and refresher training programs - Become a proficient process trainer for the given business processes - Manage a team of trainers with the partnering vendor to deliver highly effective and motivational training interventions - Conduct regular training audits and create audit reports - Maintain monthly training reports with specific business requirements - Ability to positively influence through written and face-to-face communication - Partner with leaders across the customer facing business teams, SMEs and colleagues, to plan, design and implement training solutions that enable customer service teams to delight customers - Work with external vendors in planning and delivering training initiatives - Take a structured approach to managing training plans and projects recognising changing priorities and re-negotiating deadlines accordingly - Act as a cultural role model demonstrate standards in behaviour in every interaction with partners and stakeholders

Mumbai

Gallop Research -  Customer Service Trainer - Partner TTT & Audits 

Gallop Research -  Customer Service Trainer - Partner TTT & Audits  ,Job Description for Gallop Research -  Customer Service Trainer - Partner TTT & Audits  in Gallop Research in  Mumbai for (6-8) years of experience. Apply Now!

Job Description for Gallop Research -  Customer Service Trainer - Partner TTT & Audits  in Gallop Research in  Mumbai for (6-8) years of experience. Apply Now!