Future Generali - Head - Credit Life Business

Main Responsibilities:

- To develop the current Credit Life business in India and implement strategic plans for market expansion, product development and launches, operational and claims processes, customer communication and best in class service delivery to ensure consistent revenue stream and healthy profit center

- Increase the distribution footprint of CL business by acquiring and on boarding banks/NBFC and other lending institution

- To have strict eye on per person productivity and deft in people management

- Administering the developments of IRDA to understand its impact on our industry

- To network with the promoters, CEO, Product Managers and other decision makers of lending institutions (HFC, Banks and NBFC) to discuss the value proposition to enable symbiotic relationship

- Deft in analyzing risk appetite of the lending institution to identify the right institution

Financial:

- To drive revenue growth through:

- Acquisition of new clients

- Increase penetration of business from existing clients.

- Develop and own the business strategy, along with sales forecast, revenue projection, right pricing.

- Develop right marketing strategy.

- Ensure timely closure of sales deals with right SLAs & pricing

Customer:

- Build strong inter personal relationship with clients to ensure high customer confidence & satisfaction

- Engagement & relationship management at peer level in the Industry

- To spear head Service Delivery teams with focus on Client satisfaction

- Institute robust communication channels with the clients & proactively manage escalations

Process:

- Strategize & ensure seamless transition /migration of processes for various clients

- Adherence to Project Plan (cost & timelines) across People, Process and Systems

- Define industry best SLAs & ensure adherence

- Ensure smooth & timely resolution of operational issues

- Ensure optimum productivity & quality

- Get in place robust dash board for timely & continuous review and required corrective interventions

- Get in place best in class SOPs & Learning system for knowledge continuity

- Get in place proper business continuity plan to de-risk against any contingency

Technology & Automation:

- Drive Automation for best in class productivity, quality & cost optimization.

- Cast Tech road map keeping in mind client expectations, to set industry bench mark & make innovation a way of life

- Use technology & innovation to reduce business risk

People:

- Ensure Learning Initiatives for team

- Ensure compliance across

- Ensure succession planning

- Ensure retention of key talent