Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
30/10 Hima
Recruiter at XpertHunt

Views:97 Applications:16 Rec. Actions:Recruiter Actions:1

Functional Lead - Concur - Centre of Excellence Finance Systems Team (7-10 yrs)

Bangalore Job Code: 860753

Functional Lead - Concur

ROLE PURPOSE :

- The primary purpose of this role is to be part of Bangalore Centre of Excellence Finance Systems team to manage the support of Concur, DANs global T&E application.

- The day to day activity will consist of dealing with user queries from live markets. The user base will cover the top 20 DAN markets by mid-2020 with 30,000+ potential end users. The person will also work directly with Concur team in the UK, and the DAN Concur deployment team to ensure the system is fully optimised and updated.

KEY ACCOUNTABILITIES :

- Demonstrate the ability to establish, maintain & effective follow up system to ensure timely & accurate handling of deployments

- Ensure completion of deliverables, manage project schedule and milestones, and maintain effective communication between project stakeholders

- Responsible for Concur Expense end to end implementation for DAN global markets

- Lead Concur design sessions and analyse the business requirements

- Provide guidance to markets on standard DAN global configuration being followed & best practices

- Liaise between multiple internal teams to ensure timely & successful delivery of integration between Concur, Workday & D365

- Support DAN markets during testing cycles along with system readiness; research on complex issues and provide recommendations, alternatives and risk assessments

- Manage and escalate product issues in a timely manner to ensure a successful implementation

- Liaise with Concur to setup automated Credit Card Feeds & Expense Pay

- Gather reporting requirements, build & deliver custom reports within Cognos

- Actively involve markets during UAT to obtain a smooth sign off for Go-Live

- Provide administrative & end user training during Go-Live

- Provide Hyper Care support post go-live & resolve issues within defined SLAs

- Being a point of contact in the projects team for internal & external teams

- Assisting the support team on critical tickets & handling escalated tickets

- Monitor & maintain Service Now tickets SLAs & other support tasks being delivered in a timely manner

- Conduct scheduled meetings with support team to identify & fix frequent/high priority issues

- Liaise with Concur to monitor User Support Desk tickets

- Liaise with Concur Audit Team to ensure accuracy is maintained & DAN T&E Policy is followed

- Scheduled calls with Concur, DAN local market SPOCs & stakeholders to ensure & deliver smooth support processes

- Analyse, implement & deliver Change Requests as per the agreement

- Maintain updated process documents & SOPs

PROFESSIONAL SKILLS AND QUALIFICATIONS :

- Concur Expense Advanced Configuration certification essential

- Advanced understanding of the Expense lifecycle

- B.Com/M.Com/MBA from reputed institute having Minimum of 5-8 years of experience on Concur application

- Knowledge of Concur Travel and Cognos BI a plus

KNOWLEDGE & SKILLS :

- 7+ years experience working with Concur

- Knowledge on Cognos Query Studio & Report Studio

- Experience working in a deployment capacity

- Being delivery-focused with a can-do attitude

- Experience working in either Finance or Media industries desirable.

- Analytical and problem-solving skills

- Excellent verbal and written communication skills

- Good organisation and time management skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.