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30/08 Suraj
IT Recruiter at TechnoFacts

Views:2653 Applications:84 Rec. Actions:Recruiter Actions:2

Functional Consultant - Oracle CRM - IT (2-8 yrs)

Hyderabad Job Code: 738033

- Key Skills: Oracle Field service, Install base, Service contracts, Depot Repair, Spares management, Mobile field service and CRM foundation modules in Oracle R12.

- Associate has to work under minimal guidance of Team Lead/Manager while performing day to day tasks.

- Person at this level should possess the expert knowledge of minimum 2 to 3 functional modules (In this case Oracle Field service, Install base, Service contracts, Spares management, Mobile field service Depot Repair and CRM foundation modules).

- He/she could be the POC to interact with business users either to support Helpdesk incidents, Change / Enhancement Requests.

- Person at this level is expected to work in rotational shifts.

- Analyzes business requirements and estimates work effort to meet deliverable objectives and schedules as assigned by Team Lead / Manager.

- Collaborates with other GSDC and Global IT teams as needed to build quality into the design and support processes.

- Consults with business to understand customization objectives and ensure project delivery quality.

- Creates and validates that assigned project deliverables confirm to defined user needs and requirements.

- Conducts day-to-day activities of the Support/Design to ensure timely completion of assigned deliverables, while striving to exceed stakeholder expectations.

- Mentors junior staff and provides input to Manager's on performance evaluations and team workload.

- He/she is expected to take the responsibility of AMS (Production Support) in the area of Oracle CRM - Service.

- He/she expected to take the responsibility of design and delivery of enhancement requests, smaller projects or share the responsibility of the delivery on large scale projects.

- He/she could be the POC to interact with business users either to support helpdesk tickets or change requests/projects.

- He/she also might take up the role of mentoring of junior resources and other recruitment activities as needed.

- Willing to work in rotational shifts to support APAC, EMEA and North America business operations - (Must)

- Abides by requisite HR policies and activities including preparation for performance reviews, mentoring, and team definition of roles/responsibilities.

- Works with team management to establish strategy and implementation plans for assigned deliverables.

- Produces timely project progress and status reports for management review.

- Experience in Implementation, Upgrade and Production Support of Oracle Field service, Install base, Service contracts, Depot Repair, Spares management, Mobile field service and CRM foundation modules in Oracle R12.

- Knowledge in Oracle TCA, Inventory, Order management and AR is a plus.

- Good communication, Inter-personal and Customer facing skills are must for this role.

- Knowledge of toad and ability to run/develop small queries to address Order management and Shipping business needs is mandatory.

- Bachelor of Science in Computer Science, Mathematics, Electrical Engineering or equivalent degree and/or experience;

- Experience in performing & documenting business requirement review, gap analysis, and configurations.

- Ability to logically solve problems and complete assignments in an orderly and structured fashion.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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