Consultant at Wenger & Watson
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Fulfilment & Experience Strategy Role - Program Development - eCommerce (1-10 yrs)
Fulfilment & Experience Strategy - Program Development - eCommerce
Role :
- Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
- Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
- Participate in building F&E strategy as an advocate for better user experience from the vantage point the programs you own
- Influence product development choices using data and insights which originate from in-depth knowledge of your program
- Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
- Get an opportunity to engage team leadership as active stakeholders in problem-solving for your programs
- Manage internal and external stakeholders to ensure success of the programs you own
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