Freshworks - Deal Desk Analyst - Go To Market Team

The Go to Market team for Freshworks is the fastest growing function in the organization and spread out across continents and time zones. With the increasing market demand and diverse landscape, there is an ever increasing ask for deals packaged for specific buyer personas. Add different geographies, their laws and regulations and it requires careful understanding and execution of the business arrangement between us and our customers.

The Deals Desk's role is to ensure all of the above factors are met and culminates to being the one-point interface for all global sales teams to drive deals towards contractual and commercial closure.

What do we do?

1. Engagement in all big deals that are critical to the firm to ensure 100% win rate;

2. Review of contract responses received from customers and liaise with various stakeholders within the organization (ex: legal, finance, security, product etc.) for creative resolution;

3. Negotiation and finalization of contracts with customers (calls/emails);

4. Funnel feedback from customers and the region on industry standards and best practices;

5. Build custom pricing models where needed;

6. Discount assessments/approvals;

7. Governance of signed customer contracts;

8. Ensuring compliance with Freshworks - compliance and information security guidelines;

9. Program/Project manage process improvements initiatives which may involve anything from documentation of SOP to product/tool implementation.

10. Be the go to team/individual for our GTM teams, enabling them in successfully engaging customers and driving business growth.

Key Skills Required :

- The devil is in the details as they say! Detail oriented approach given the nature of the role is a must.

- Need to be able to think out of the box and solution creative ways to drive deals to closure.

- Smart Thinker with right attitude

- An entrepreneurial mindset and overall interest in business, particularly SaaS and Product selling is an absolute plus.

- Any prior experience in contract negotiation/management will be a plus.

- Any experience in sales will be the cherry on top of the cake!

- Given the many stakeholders one has to work with, a people person having exceptional interpersonal skills is essential.