Principal Accountabilities/Responsibilities
- Customer Advocacy - Individual should readily communicate the understanding that customers (internal & external) are recipients of the process and final judge of the quality of service delivered keeping this in mind he/she should be able to speak clearly about process variations and the impact it will have on business improvements.
- Work with business functions to develop and implement data gathering techniques to identify and rank opportunities for continuous improvement.
- Actively identify potential risks & issues relating to the delivery of projects(inefficiencies/wastage contributors) and manage a resolution process in a timely manner, only escalating major issues. The approach to problem identification and resolution should be purely data-driven
- Deliver training in Yellow Belt, Green Belt, Root Cause Analysis, 5S, Kaizen and workshop facilitation techniques, while being an exemplar of all of these skills among others.
- Should not shy away from working on ground and bringing up the change or identifying the cause by being an individual contributor.
- Any other duties commensurate with the role.
Requirements :
- Proven experience is project management.
- LSS Black belt is a must, Master black belt is a plus.
- PMP/ Prince2 certification is a plus
- 5+ years industry experience.
- Ability to lead a cross functional team.
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