Fraazo - General Manager - Operations

Fraazo - General Manager

Responsibilities :

- Should be able to manage the entire P&L of City Level Dark Stores and Last Mile.

- Responsible for maintaining and improving NPS at city level.

- Must have the ability to lead the team of Operations, Quality and Last Mile.

- Responsible for Fleet Management, Its Sourcing, Delivery Operations.

- Also Monitoring and Ensuring Quality is not compromised.

- Establishes performance metrics for measurement, comparison, or evaluation of factors affecting the supply chain & Operations

- Analyses current inventories and procedures; suggests improvements to increase efficiency of supply chain and profitability for the company.

- Develops policies to increase efficiency.

- Monitors the performance of all the stores, assessing their ability to meet quality and delivery requirements

- Strive for continuous improvement in our distribution centre with a specific focus on identifying best practices to achieve uncompromised customer satisfaction.

- Ability to interact and communicate with people across various organizational functions.

- Contribute in sustaining and growing our business to achieve long-term success.

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Ensure the correct products and services are delivered to customers in a timely manner

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Requirements :

- 4+ years of management and leadership experience.

- Excellent communication skills, both verbal and written.

- Proficiency in Microsoft Office

- Excellent leadership and decision-making skills.

- Ability to multitask and work efficiently under pressure.

- Strong analytical and problem-solving skills.