Fraazo - City Operations Head - Dark Stores

Responsibilities :

- Achieving business goals and revenue targets.

- Overseeing daily operations, managing budgets, and setting performance objectives.

- Recruiting, training, and supporting managers as well as conducting regular performance appraisals.

- Developing and implementing business, marketing, and advertising plans.

- Managing internal and external stakeholder relations and negotiating contracts.

- Planning, evaluating, and optimizing operations to be efficient and cost-effective.

- Ensuring products and services comply with regulatory and quality standards.

- Ensuring company standards and procedures are followed.

- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.

- Dealing with escalated customer issues, incident reports, and legal actions.

Requirements :

- Bachelor's degree/postgraduate degree in business administration, management, or a similar field preferred.

- 5+ years of management and leadership experience.

- Excellent communication skills, both verbal and written.

- Proficiency in Microsoft Office, with CRM systems, and project management tools.

- Excellent leadership and decision-making skills.

- Ability to multitask and work efficiently under pressure.

- Strong analytical and problem-solving skills.