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Strategy/ Tech at FPL Technologies
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FPL Technologies - Business Analyst - Customer Service Domain (4-7 yrs)
Responsibilities:
- Maintain productivity tools for management and employees, such as KPI dashboards
- Identify techniques and work-flows to continuously improve our processes
- Undertake deep-dive analysis and provide recommendations
- Author and review requirements, use case, and process flow documentation
- Translate and decompose high-level business requirements into detailed functional requirements for development teams
- Understand true business needs and propose ideas and solutions
- Solicit ongoing input from technical architects/leads to ensure designs are feasible and meet the requirements
Qualifications:
- 4-7 years of experience as a business analyst
- Exceptional analytical and organisational skills
- To-do attitude and problem-solving state of mind
- Able to continually seek improved ways of working
- Experience of working in a fast pace, customer service environment
- Analytical skills with an understanding/ passion for data-driven decisions
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