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24/06 Ritika Rajagopal
Strategy/ Tech at FPL Technologies

Views:137 Applications:20 Rec. Actions:Recruiter Actions:6

FPL Technologies - Business Analyst - Customer Service Domain (4-7 yrs)

Pune Job Code: 1115973


- Maintain productivity tools for management and employees, such as KPI dashboards

- Identify techniques and work-flows to continuously improve our processes

- Undertake deep-dive analysis and provide recommendations

- Author and review requirements, use case, and process flow documentation

- Translate and decompose high-level business requirements into detailed functional requirements for development teams

- Understand true business needs and propose ideas and solutions

- Solicit ongoing input from technical architects/leads to ensure designs are feasible and meet the requirements


- 4-7 years of experience as a business analyst

- Exceptional analytical and organisational skills

- To-do attitude and problem-solving state of mind

- Able to continually seek improved ways of working

- Experience of working in a fast pace, customer service environment

- Analytical skills with an understanding/ passion for data-driven decisions

Women-friendly workplace:

Maternity and Paternity Benefits

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