Forward Kitchens - Account Manager

About Us

Forward is the fastest, easiest, cheapest way for a restaurant to make money online. Forward makes it easy to set up a virtual restaurant and run a restaurant's online delivery business. Our mission is to become the off-premise (delivery, takeout, drive-thru) operating system for SMB restaurant owners. Off-premise and digital sales are booming and Forward will become the technology backbone for SMB restaurants. Within 19 months of launch, Forward has grown to over 600+ restaurants across the country processing over 1M+ orders.

Forward is backed by some of the best early-stage investors: Y Combinator, Floodgate, Slow Ventures, and SV Angel. We are also backed by amazing angels: Michael Seibel (Managing Director, Y Combinator), Babak Nivi (Cofounder AngelList), Kyle Vogt (CEO, Cruise), Daniel Kan (Cofounder, Cruise), Ryan Delk (CEO, Primer), Dan Romero (Cofounder, Farcaster), Guillaume Luccisano (Cofounder, Triplebyte), Ram Shriram (Founding Board Member, Google), Jeff Morris Jr. (Managing Director, Chapter One Ventures), Ravi Parikh (CEO, Airplane), Bobby Goodlatte (GP Form Capital) and many more.

Company Values

- All In Or Nothing: Progress requires hard work. A-players put their best foot forward and invest the time & energy required to reach their goals.

- Frugality: Do more with less. Aim to be efficient with the given resources and work to exceed outputs with given inputs.

- Think Big: Look to the future and constantly think of innovative ways we can serve our customers better.

- Laser Focus: Saying no is more important than saying yes. Focus on a single goal and direct all resources to achieve that goal.

- Be Bold: Be confident and ready to advocate for your decisions.

How You'll Make an Impact

- Build and manage relationships with kitchen operators on a day-to-day basis to understand how we can help them become successful with our product offerings.

- Onboard new accounts and implement launch playbook across a variety of markets

- Work cross-functionally with the sales, operations, and engineering teams

Requirements

- English fluency

- 40 hours/week Monday-Friday EST hours (9am-6pm)

- Experience - previously worked in Account Management, Business Development, Sales, or - Customer Success at a high growth startup.

- Analytical - there's going to be a lot of hustle and implementation work in this role. You'll need to think analytically about where you're applying your superpowers to help structure the company's efforts to drive quality growth in a process and numbers driven manner.

- 1+ years of experience in sales, account management or customer success: client communications via phone and email

Benefits

- Put your mark on the history of the growth of the company.

- Collaborative and supportive work environment.

- Opportunity for career growth and development.

Do not contact us directly, please apply through the site that listed this opportunity.