Food Quality Assurance Lead

Food Quality Assurance Lead - Head Office

FEMALE ONLY

Job Requirements - 

Educational Qualification Mandatory: Food Technologist Degree

Job Title - Head of Quality Assurance

Function Supply Chain & Quality Assurance

Sub Function - Quality Assurance

Location - Mumbai HO

Job Summary - 

Job Summary This role defines the quality policy of Company in alignment with company strategy. It will ensure that highest quality and safe products are provided to customer. It will also stay abreast of latest developments in food technology and lead training & education programs for suppliers and restaurants on quality standards / product norms.

Financial Accountability (cost/revenue with exclusive authority) Budgets for implementing quality assurance processes and controls.

Organizational Relationship & Reporting Structure

Reporting To Head - Supply Chain & Quality Assurance

Direct Reports 3-4

No. of Indirect Reports NA

Job Responsibilities - 

Areas of Responsibility Description of responsibility

Planning/ Strategy 3-1-Q 1. Lead the national Quality Assurance function towards consistently providing safe & quality products to the consumers and giving a competitive edge to the organization

Key functional responsibilities 2. Develop & Review quality standards, policies & procedures at restaurants & supplier locations to ensure safe, consistent and best in class quality of products & services

3. Ensure Company's approved suppliers are consistently conforming to Company's and local regulatory specifications for physical, chemical and microbiological attributes

4. Oversee new food category vendor evaluation processes from quality standpoint

5. Oversee product complaint management processes

6. Collaborate with Global QA at organization to leverage the best practices

7. Collaborate with corporate communications to build brand trust and communicate value to customers

8. Provide guidance, information and drive trainings on technical advancement to internal stakeholders

9. Drive training for suppliers on Quality Standards and product norms

10. Analyze latest developments in food technology and works with Supply Chain to drive initiatives for suppliers & restaurants to improve product quality

11. Drive Nutrition & Health Benefit Projects as well as value improvement-based supply chain projects for food categories with suppliers

12. Develop a strong professional relationship with the Industry associations to keep updated on the development related to food

13. Drive mechanisms to seek feedback from operations Managers, identify and implement areas for improvement from quality and safety standpoint

People Management

14. Perform the role of a people manager for the department:

a. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal

b. Oversee team development and drive motivation levels of the team

c. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational targets

Interactions

Stakeholder Interactions

(Within the Organization) 1. Operations

2. Head - Category

3. New Product Development

4. Head - Distribution & Field Support

Stakeholder Interactions

(Outside the Organization) 1. Quality verification agencies

2. Supplier partners (On need basis)

3. Regulatory authorities

Geographical Scope National Role (HRPL & CPRL)