WHAT YOU'LL BE DOING - You'll serve as the liaison between Flixstock and our customers. - Your core priority should be to address customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. - You'll act as the main point of contact in all matters relating to client concerns and needs. - You'll build and strengthen client relationships to achieve long-term partnerships. - You'll maintain accurate client records, keeping track of any contract updates and renewals. - You'll work with other internal teams to develop strategic plans and ensure KPIs are being met. - You'll develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients. - Meet regularly with other members of the team to discuss progress and find new ways to improve business. - Generate progress reports to give to clients and higher-ups within the organization - Identify upsell, cross-sell, and renewal opportunities and communicate with the client regularly What you need to succeed in this role We are looking for someone dynamic and a technically savvy customer success manager who possesses a strong drive for results. You'll need to have the below in generous quantities to succeed in this role: - You have relevant experience in a sales or customer service role. - Having managed clients for a startup in USA / Europe - High level of ownership to get the job done - Ability to multitask and juggle several responsibilities simultaneously - Client management is an essential requirement to be successful in this role. - Excellent communicator- A clear, approachable, and friendly communication style both written & verbal. - Process orientation, detail oriented, high focus on the quality of work and meeting deadlines. - Good attention to detail and organizational skills - Post graduate in Marketing or Sales from a recognized University would be preferred.

Gurgaon/Gurugram

FlixStock - Customer Success Manager 

FlixStock - Customer Success Manager  ,Job Description for FlixStock - Customer Success Manager  in Flixstock in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!

Job Description for FlixStock - Customer Success Manager  in Flixstock in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!