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11/10 Anahad Batra
Recruiter at Flipkart

Views:4365 Applications:289 Rec. Actions:Recruiter Actions:16

Flipkart - Senior Manager - Quality (9-14 yrs)

Bangalore Job Code: 623135

Designation : Senior Manager (As per experience and skill set) - QA

Base Location : Bangalore

Overview of the Organisation :

- Flipkart as an organisation has grown by leaps and bounds in the last few years and has created a niche for itself in the e-commerce business. This growth has been aided by a high calibre, energetic and agile workforce at every step. We today attract high quality human capital from the industry and campuses alike due to the learning, fast growth and exposure that we have to offer.

- Flipkart went live in 2007 with the objective of making books easily available to anyone who had internet access. Today, we're present across various categories including movies, music, games, mobiles, cameras, computers, healthcare and personal products, home appliances and electronics - and still counting!

- With over 11.5 million book titles, 11 different categories, more than 2 million registered users and sale of 30000 items a day, we can say with utmost confidence that we are one of the leading e-commerce players in the country.

- We believe that our success is largely due to our obsession with providing our customers a memorable online shopping experience. Be it our path-breaking services like Cash on Delivery, a 30-day replacement policy, EMI options, free shipping - and of course the great prices that we offer. Then there's our dedicated Flipkart delivery team that works round the clock to personally make sure packages reach on time. For now they're present in 27 lucky cities, but plans are underway to spread to many others.

Overview of the Role :

- Understand the relationships between operational effectiveness, process effectiveness and customer satisfaction

- Manage the process life cycle and continuous improvement initiatives

- Identify opportunities for process innovation

- Remove technical and cultural barriers to process-focused management

- Develop overall project plans for cross-organizational projects, consistent with specific project objectives as defined by project owner and key stakeholders

- Direct all phases of projects or subsystems of major projects from inception through completion

Size of responsibility :

- Financial Focus on defining process quality norms which reduces customer defects

- Drive Cost and quality related projects without impacting Customer Experience

- Non - Financial Building relationship with all teams for effectively managing change

Minimum Requirements :

- Graduate/Post Graduate from Tier I / II schools

- Process design and re-engineering related (at least 7 to 9 years) work experience

Knowledge & Skills :

- Knowledge Sound knowledge on FMEA, RCA and Mistake Proofing

- Strong in quality concepts

- Understanding of CAPA

- Certifications in ISO standards with experience of implementation and managing ISO audits across Organisation

- Knowledge on quality tools

- Skills Lean and Six Sigma BB. Certification with hands on experience on continuous improvement projects

- Problem solving skills

- Comfort in working in unstructured environments and fast timelines

- Program Management & People management

- Excellent verbal and written communications skills

- Thorough knowledge of Word, Excel and Powerpoint.

Role Dimensions :

- Strategic Thinking Identify opportunities for Business Process Re-engineering

- Inline with supply chain practices

- Planning Provide inputs on the basis of proposed process for relevant functions

- Plan and implement proposed changes

- Customer Obsession Responsible for improving overall delivery &performance through process efficiencies

- Execution Review and validate data, build and validate models, run scenarios, and present and defend findings

- Turn around analysis in short timespans

- Ability to deliver in unstructured environments

- Effective Communication Cross-functional interaction with Operations, Demand and Technology team to scope out the short term and long term plan

- Ability to summarise findings and present to senior audience.

- People Focus Ability to work with multiple stakeholders across teams

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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