Flipkart - Senior Manager - Mother Hub Operations

About the team

- Motherhub acts as an aggregation and sortation centre for moving shipments from Fulfillment centres and Seller clusters to Delivery hubs across the network.

Economies of Scale:

- MH supports FC's for efficient order fulfillment. - MH enables optimized utilization of transportation capacity. MH sorts at delivery hub level to improve Last Mile productivity.

- Differentiate Service and Speed - Scale can be leveraged to remove speed constraints. Sortation based on product characteristics, category/customer preference and network ask.

About the role

- The incumbent would be heading a Region or state and managing middle mile operations,people and key stakeholders ensuring that the management expectations are met and the operations run smoothly without ambiguity.

- This person would be the bridge between leadership and the ground operations. Person would also be solving day to day operational issues and ensuring that the set targets/SLA's are met.

What you will do : Role & Responsibilities:

- Take end-to- end responsibility of ensuring seamless operations at all MH facilities in their zone

- Will set and clarify requirements and expectations for Managers in their zone, measures performance, provides feedback, and holds Managers accountable for their performance and the performance of their teams

- Leverages the Managers by sourcing and nurturing ideas for improvements and drive implementation of the same

- Works closely with Central Team, Planning and Finance to ensure manpower requirements are

- Develop and report KPI's (Key Performance Indicators), executive updates, perform RCA's (Root Cause Analysis) and identify potential opportunities for improving supply chain operations

- Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems

- Support Design team in pilot & rollout of new projects around performance improvement

- Liaise with respective zonal operations team on smooth rollout of new initiatives towards quality improvement

- Coordinate with various stakeholders & support functions and identify/implement actions towards achievement of cost, speed and reliability targets

- Business process improvements towards customer satisfaction & efficiency with thorough understanding of lean management fundamentals