Senior Recruiter at Flipkart
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Flipkart - Senior Manager - Last Mile Delivery Operations Manager (9-12 yrs)
Last Mile Delivery Operations Manager will be responsible for implementing processes and mechanisms to ensure that we deliver efficiently against our business goals. The incumbent will lead last mile operations for PAN India and be the owner for customer metrics. The incumbent is responsible for identifying and expanding operations in various cities while maintaining cost, speed & reliability.
What you'll do:
- Capacity Sign off from LM partners & Serviceability alignment for BAU& Peaks
- Last Mile Delivery service coverage expansion and seamless operation ,development of new Partners for Last mile ensuring Service Quality & Cost.
- Monitoring & controlling daily end to end KPIs, delivery operations while ensuring ever evolving customer experience. Drive on-ground operational initiatives, lead in-house process cycle for better productivity and implement Corporate led interventions.
- Facilitating weekly, monthly and quarterly review meetings with the partner teams & relevant stakeholders.
- Working closely with the central team and tech team to resolve tech issues that impact daily operations/cash reconciliation/material reconciliation
- Work closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements.
- Ability to understand data trends and make inferences and recommend actions for improvement
- LM Shrinkage Management , Handling escalations & corrective actions
- LM Financial Recco & Adjustments
What you'll need:
- MBA/PGDM from a Tier I Tier II college/Bachelor's Degree from Tier 1 Engineering School
- 5+ years' experience with operations and supply chain
- Strong experience in scaling up of operations or greenfield scaleup experience
- Strong bias for Impact based Action: Flipkart works at a very rapid pace & that is what would be expected.
- Strong analytical approach to problem-solving with a metrics-driven focus
- Constantly thinks outside the box; lead others to success and drive change to influence others in order to achieve results.
- Knowledge of fulfillment/warehouse/ distribution/ last mile operations
- Strong background in leading teams across multiple Cities/ Zones