- Lead a large Fulfilment centre with 1500+ employees and be accountable for end-to-end planning, operations and performance management of the facility

- Accountable for performance metrics on Customer experience, Reliability, Cost and Process controls. Identify root causes / improvement areas and work collaboratively to improve performance

- Strategize the implementation of the business plan by communicating goals and managing staffing and scheduling, assigning duties and overseeing workloads in order to achieve Outbound Function goals

- Identify patterns, analyze trends, assess and understand events, integrate information from teams (Site & Central Teams) to ensure forward planning and prevent or minimize impact on performance

- Drive the selection and implementation of process improvement & cost optimization projects by analyzing the Performance Metrics with a vision to enhance customer experience

- Identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of on roll team members

- Balance the short term and long-term goals and drive right decision making and performance culture

- Lead all communication and collaboration with cross functional teams to maximize the Outbound Performance

- Continually raise the bar on quality and safety standards in the Fulfilment centre

- Ensure the execution of Operations in line with SOPs

- Adhere to Company standards and policies in addition to all regulatory requirement

What you'll need:

- Minimum Qualification Requirements - MBA from a premier institution

- Relevant knowledge and experience in large scale operations

- Proven experience in Planning, Problem Solving, Innovation, Stakeholder Management & data-based working. Experience in process improvement and cost optimization will be added benefit

Skill Set Requirement :

Teamwork & Leadership

Problem Solving & Decision Making

Stakeholder Management & Project Management

Conflict Management

Situational & Strategic Thinking

Execution Excellence

Analytical skills & data management

Proficient Communication Skills (Verbal & Written)

Adaptability to Change