Flipkart - Senior Director - Loyalty

About Flipkart :

Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy - Flipkart is maximizing for our customers, stakeholders, and the planet at large! Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India.

You are responsible for:

- Lead the Loyalty Program of the largest marketplace retailer

- Redesign and influence behaviour at massive scale of online customers.

- Launch a subscription tier of Loyalty for FK.

- Externalise Supercoins as the largest reward currency in the country.

- Drive the Loyalty program towards a sustainability for FK.

- Designing & taking the loyalty structure to the platform - Monetization from Brand, Sellers & Fintech Partners

- Responsible for for performance of the program within Flipkart and in the ecosystem

You should have:

- Understanding of global operating models of loyalty and ability to think outside in.

- Design thinking and ability to design program's at scale.

- Understanding of Fintech space is preferable

- Ability to work with tech and engineering to get consumer products built

- P&L Mgmt Skills

- Lead a team of 20-25 people, groom and develop them