Flipkart - Manager - Learning

Job Description :

- Identify and plan for implementation of different/new training techniques/programs for the span

- Take initiatives to improve CSAT scores and to meet Operations targets for the learners

- Effectively allocate budget for different programs and find solutions to implement required trainings in a cost effective manner

- Analyse the ROI and impact of various training programs

- Ensure effective implementation of various new learning projects, initiatives for the span and their deployment

- Participate in the hiring process, training and managing the team of trainers as required for the span and oversee resource utilization

- Align and develop the resources to effectively deliver trainings

- Oversee training efficacy for the span regularly, solving any bottlenecks

- Maintaining and evaluating relationships with third party training providers when required

- Act as the go-to lead for any questions or queries related to the various training and development programs

- Ensure effective and timely delivery of various trainings for processes, inductions, behavioral, refresher and any other training requirements

- Conduct and drive any ad-hoc training as required

- Managing development of employees from a training perspective

- Maintain training records, measure learning effectiveness and impact as well as evaluation, feedback for assigned programs

- Identify any gaps in trainings and identify needs based on various metrics and feedbacks received

- Oversee that general logistics and administration for the various training programs conducted for the entire span

- Collaborate with various business leaders and stakeholders across the organization, developing full understanding of their needs and training requirements

- Strong understanding of and constantly keep up to date with various training methodologies and understanding of adult learning principles

- Coordinate for IDPs with HRBPs and managers for developmental/capability building programs to help employees make the most of training programs