TA Consultant at Flipkart
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Flipkart - Manager - Hyperlocal (5-10 yrs)
Managing & Responsible for Hyperlocal Stores- Operations matrix across the City
- Analyzing city level and store level Weekly/ Monthly Performance
- Ensuring Stores- SLAs achievement at City Level
- Ensuring that Store Level CPS Targets are achieved.
- City Level - Store Capacities Sign-Off & Adjusting capacities basis Stores/ LM Disruptions with Central Team & other Stakeholders
- Solving day to day operational issues with stores and 3PL
- Identifying improvement areas, performing RCA and strategizing mitigation Plan at City Level
- Escalating FK Tech dependent issues for the City Stores & follow up for resolution with Central Teams
- Launching new Stores in the City, planning, hiring & training workforce for the same.
- Ensuring Inventory Hygiene & losses Reco at the City Level
- Resolving cash reconciliation pendency at the City Level with 3PL Management Team
- Handling Customer Escalation Issue, RCA & Long Term Operations Controls Building.
- Ensuring City Level asset Availability at all Stores eg:- Bags/ POS Machines/ gel packs etc.
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