Flipkart - Manager - Hyperlocal

Managing & Responsible for Hyperlocal Stores- Operations matrix across the City

- Analyzing city level and store level Weekly/ Monthly Performance

- Ensuring Stores- SLAs achievement at City Level

- Ensuring that Store Level CPS Targets are achieved.

- City Level - Store Capacities Sign-Off & Adjusting capacities basis Stores/ LM Disruptions with Central Team & other Stakeholders

- Solving day to day operational issues with stores and 3PL

- Identifying improvement areas, performing RCA and strategizing mitigation Plan at City Level

- Escalating FK Tech dependent issues for the City Stores & follow up for resolution with Central Teams

- Launching new Stores in the City, planning, hiring & training workforce for the same.

- Ensuring Inventory Hygiene & losses Reco at the City Level

- Resolving cash reconciliation pendency at the City Level with 3PL Management Team

- Handling Customer Escalation Issue, RCA & Long Term Operations Controls Building.

- Ensuring City Level asset Availability at all Stores eg:- Bags/ POS Machines/ gel packs etc.