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20/08 Nelisha
TA Consultant at Flipkart

Views:2869 Applications:529 Rec. Actions:Recruiter Actions:50

Flipkart - Manager - Customer Excellence (6-12 yrs)

Delhi Job Code: 842092

What you'll do:

- Effectively collaborates cross-functionally with assigned functional members and peers

- Motivates the team members for day to day activities\Fleet Management.

- Coaches and mentors the team member to strive for aspirational targets Purpose:

- Works with teams to create and deliver value at the lowest possible total cost Process

- Focuses on structured process flow for End to end for Fleet Management

- Continuously strives for a seamless process for Fleet with respect to all stakeholders

- Vendor Development & Management (vendor negotiation)

- Work with close collaboration with stakeholders to develop new vendors at various locations

- Performance management of Vendor and focus on improvement through a structured approach

- Supervise the overall Invoice processing to avoid leakages through building robust process flow for the payment process Operation Planning & Management Strategic Planning & Monitoring van delivery & pickup productivity.

- Close coordination with the planning team to ascertain the fleet count during peak period

- End to end management of fleet deployment at respective locations

- Operational performance management with respect to timings, availability etc.

- Management of PR/PO process for fleet deployment as per the requirements

- Cost Optimization for the Fleet at the zone with structural solves for optimized fleet size.

- Cost Optimization with respect to terms and conditions of Fleet deployment

- Overall Management of documentation at all locations through close interaction with ground team Compliance:

- Life cycle management of documentation of the deployed vehicles to ensure compliance as per the agreement with vendors, along with driver details

- Responsible for planning & smooth functioning of local Transportation & expansion of network

- Ensuring regular inspections with regards to routes & modes being operated as per monthly operating plan.

- Unforeseen operational check at Hubs.

- Route level planning for last mile & marketplace.

- Cost control for FM & LM.

- Deployment & removal of vehicles.

- Supporting new operation developments.

- Initiative for last mile excellence.

- Supporting to regional leadership-North for all operational need

- Fleet planning for Market Place Hubs & Delivery Hubs.

- Project Management.

- Peak & Sale plan

- Billing process (On time payments to vendors)

- Back-haul planning,On time PH-MH connection, Ensuring no transportation breach

What you'll need:

- Operational Knowledge of Logistics/ Couriers/Retail/FMCG/FMCD industry.

- Skill and knowledge of operating ERP used in logistics/supply chain and related industry.

- Experience of leading and coaching regional operations and support teams.

- Has the ability to identify, analyze and propose solutions for effective and efficient Regional operations.

- Escalates problems and concerns related to Regional Operations proactively to seniors and support teams.

- Should have strong customer orientation and willingness to maintain a balanced approach when resolving customer complaints.

- Has the ability to communicate in the most effective manner with juniors, peers, seniors and customers.

- Should know computing skills especially reasonable knowledge and skills of Microsoft Office application such as MS Word, MS Excel, MS Powerpoint, and MS Outlook mail.

- Should be able to coordinate with vendors and 3rd Party partners.

- Candidate should speak the local language.

- Graduation/PostGraduation is required.

- Should have at-least 1yr team Handling Experience.

- Experience with translating business requirements into operational processes

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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