05/02 Sangeetha
Senior TA Partner at Flipkart

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Flipkart - Manager - Control Tower (4-10 yrs)

Bangalore Job Code: 661219

Roles and Responsibilities:

- Contact for escalations management - internal escalations only

- Core agenda to ensure order flow through and intervene in case of disruptions, objective being to honor promises made to customer

- Liaise with the Supply Planning to procure month plans

- Liaise with internal asset teams on operational issues

- Manage day to day operations (Mother Hub and Line Haul)

- Liaise with Technology / IT / Infra teams to de-bottleneck operations

- MIS and business reporting - pendency view, promise breach view, Vehicle ETA view

- Analysis on disruption causals, knowledge documentation and playbook update

- Monthly process audit by internal audit

- Operational floor load scheduling in case of disruption

- Co-own the eKart Huddle asset metrics


- Master Degree in Operations, Retail

- 4 + years of experience with operational management / supply chain

- Experience in Retail / CPG Industry / KPO Industry

Skills and Competencies:

- Supply Chain knowledge with focus on Execution

- Understanding of various facets of supply chain and how they would impact customer service

- Ability to take un-biased data driven decisions

- Problem Solving and Analytical Skills

- Eye for detail and ability to work under pressure

- Ability to derive insights for issues managed

Women-friendly workplace:

Maternity and Paternity Benefits

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