Flipkart - Manager - Business Development - Key Account Management - Mobiles & Electronics Category - Jeeves

WORK LOCATION : Bangalore

Manager: Business Development - Key Account Management : Mobiles & Electronics Team- Jeeves ( Flipkart) - Bangalore 

JOB DESCRIPTION:

Manager, Mobiles & Electronics Team, Jeeves

As Flipkart leads its way to consolidate its position as destination platform for - Consumer Internet- customers, after-sales service is going to be one of the critical differentiators between Flipkart and others.Jeeves-F1 is the exclusive service arm of Flipkart responsible for delivering after-sales services for Flipkart customers. In addition, they work with brands to enable service delivery to direct brand customers Mobiles & Electronics Team at Jeeves-F1 works closely with categories to transform the purchase and enjoyment journey of smartphone customers in India.

The team is responsible for launch, scale-up, managing experience & driving efficiencies in after-sales services. This is expected to drive growth (conversion or GMV), profitability (GP) or experience (NPS) for the category

Key expectations:

1- Scale-up of existing services in Mobiles & Electronics Team category (Complete Mobiles Protection, Mobiles and Laptop Extended Warranty, Mobile tech visit, Detailed Physical verification)

2- Launch new capabilities & services (Remote Troubleshooting, On site repair, new protection plans for the categories)

3- Deliver superior customer experience for services of Mobiles & Electronics category like Mobile Tech Visit, Value Added Services, etc.

4- Drive efficiencies in service delivery (productivity improvement, claim rate optimization, repair cost optimization) Candidate is expected to work closely with the business teams (Mobiles category, Returns team, VAS team) to understand the business requirement, design product proposition, arrive at costing, align design & operations and work with product-tech team to launch new capabilities & scale existing capabilities

Candidate is expected to work with operations & product tech team to improve & sustain service performance. Candidate is expected to work with operations, product-tech and business finance to drive efficiencies in service delivery

QUALIFICATION :

Essential : 

- Bachelor's Degree from Tier 1 Engineering School

- MBA from Tier 1 B-school

Desirable : 

- Experience of business/ growth/ category teams

EXPERIENCE : 1-2 year experience working in business/operations roles

DELIVERABLES :

1 Revenue : New and Existing services

2 Service Experience Metrics

3 Cost of service delivery

SKILL SETS :

 Essentials :

- Strong analytical skills

- Strong problem solving acumen

- Data driven decision making skills

- Strong research orientation/skills

- Ability to connect with cross-functional stakeholders

- Ability to work in unstructured environment

Desirables :

- Operations

- Product-tech

- Communication Skills: Verbal & Written