11/07 Sangeetha
Senior TA Partner at Flipkart

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Flipkart - Lead - Partner Experience (7-15 yrs)

Bangalore Job Code: 719620

We are looking for a Partner Experience Lead to be a part of the CX function of Jeeves F1. This person will be conversant with industry best practices in driving Partner Experience in the Retail and/or e-commerce space and will be responsible to identify and drive process improvement initiatives to deliver best in class partner experience.

What will you do as a Partner Experience Lead?

- Designing & Implementing Partner Relationship Survey framework for Jeeves F1.

- Responsible to break experience score into causal drivers at Jeeves-F1 end & drive initiatives, engagement campaigns to achieve Partner Experience Score targets.

- Work with stake-holders to drive experience improvements.

- Conduct Focus group discussions to identify engagement drivers and driver higher level of engagement.

- Be the voice of various partners (Franchisees, Vendors, Platform Partners etc) to the Jeeves-F1 staff

- Work with cross functional teams to design efficient workflow systems (seamless flow of information) to minimize partner pain.

- Stakeholder in any new launch of services/capabilities impacting partners.

- Collaborate with stakeholders across several functions (including Ground operations, Customer Service, Design and Product teams) towards delivering the required objectives.

- Analyse partner performance metrics to identify improvement levers and recommend solutions.

What qualifies you for the role?

- Minimum 7 years of experience in partner management in e-commerce, retail, telecom or other related service industries.

- Project management experience focused on processes and efficiency improvement.

- Should have an understanding of various experience measurement models.

- Ability to conceptualize campaigns and engagement initiatives.

- Logical thinking and problem solver.

- Excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively

- Ability to manage change and readiness to unlearn and learn quickly

- Experience managing multiple competing priorities and projects in a fast-paced environment

- Prior experience in customer service/marketing is a plus.

Women-friendly workplace:

Maternity and Paternity Benefits

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