Flipkart - Director - Last Mile/City Logistics Design

Director - Last Mile/City Logistics Design (Non Large)

Role : Director - City Logistics / Last Mile Design

Location : Bangalore

About Flipkart :

- In 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is Indias largest online marketplace and one of Indias leading technology powerhouse that is disrupting the way India shops online. What has got us here? The dynamic, passionate and talented folks we call Flipsters!

- Our core values define our identity and form the basis of our actions and reflect in everything that we do at Flipkart. Values enable us to shape the desired organizational culture in which each Flipster can thrive and be at their best.

- We believe in taking bold bets and changing the paradigm, having a sense of urgency to solve problems strategically and putting great ideas into action. We look at the world from our customers point of view and keep customers at the heart of everything we do. We strive to do the right thing always and be committed to our customers and stakeholders.

About the role :

- Providing leadership and direction to the design/operations team by stating clear expectations regarding business goals, priorities and risks while gaining team commitment to the achievement of the required results.

- Ideation, execution, coaching and mentoring the direct reports to drive supply chain improvements and re-design supply chain in line with business objectives.

- Ability to promote a culture of innovation and continuously stretching the boundaries of process excellence

- Bring in expertise insights of best practices followed in the Last Mile ecosystem by other players and adapt or implement them

- Develop and maintain expert knowledge of the business/operations together with knowledge of the business environment and process excellence concepts, methodologies and tools.

- Act as a subject matter expert for the business/operations working with external bodies: product, tech, ops, legal, infra to influence decisions. Provided performance-focused leadership.

- Develop product and customer-specific operating plans to meet the market demands while having a keen focus on customer requirements

- Build solutions to meet the hiring needs; identify and work with top performers for talent development and create a leadership pipeline for own level

- Develops a problem-solving culture where problems are made visible and fixed at the root cause

- Engages in relentless pursuit of continuous improvement to create best-in-class supply chain asset

About the team : Design team is responsible for designing solutions for different assets (FC, MH, CL, Network, Packaging) in order to drive future capabilities for bringing in cost, speed and reliability efficiency.

What you will do :

Key Accountabilities :

- Lead the customer experience and differentiation charters charters for Last Mile.

- Develop product and customer-specific operating plans to meet the market demands while having a keen focus on customer requirements

- Promote Innovation and drive measurable benefits for customer-facing Last Mile operations

- Improve productivity through the development of robust and effective operational best practices.

- Meet the customer experience, cost, speed & reliability

- Develop first in class Last mile network to make Flipkart as the first choice for customers and efficient supply chain for the organization

- Successfully lead the team to achieve the organizational goals

- Improve productivity through the development of robust and effective operational best practices.

- Build a safe Last Mile network for the products and customer by developing a leak proof or tight supply chain

What you will need:

- Post Graduate from Tier I : Preferable in Supply Chain management

- Strong experience in envisaging and delivering on customer-facing constructs.

- Process design, re-engineering related, Supply chain logistics work experience in Supply Chain (at least 11 to 15 years)

- Well versed with the processes being followed in supply chain logistics - Must Have

- Sound knowledge and understanding of the Last Mile and First Mile processes, operations and solutions Good to Have

- Capable of driving product and technology teams for building a sustainable and robust logistics processes

- Process design and re-engineering tools and techniques

- Lean and six sigma black belt

- Possess problem-solving and program/project management skills

- Comfort in working in unstructured environments and fast timelines

- Excellent verbal and written communications skills