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11/03 Divya Talwar
HR Recruiter at Flipkart

Views:5784 Applications:432 Rec. Actions:Recruiter Actions:17

Flipkart - City Logistics Role - Last Mile Operations (3-9 yrs)

Kerala Job Code: 674095

Responsibilities:

- Responsible to drive Operation & People Metrics across the Region.

- Plan, Organize and Direct subordinates to ensure a seamless delivery process for a delightful Customer Experience;

- As a line manager ensure all operation/people metrics in the hub are met with minimal escalations

- Bring about process improvements in the hub to enrich operational/delivery processes

- Maintain a safe and healthy work environment in span of hubs ensuring infrastructure and hub facilities are maintained

- Work in collaboration with other Departments and support functions

- Understanding of the Human Resource Function, Administration, Security & allied services, IT, Facilities etc

- Accomplishes Organization mission by completing related results as need.

Key KPIs:

Speed - Day 0%, Reverse - P1D%, RTO%, Pickup Accuracy, Customer Experience - CSAT, Escalations, UD Bad, Cost - Loss, Conversion, Reliability - CPD Breach

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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