1. Operations and Performance Management

- Ensure seamless city logistics operations in the North States. Provide leadership to the entire region/zone

. Ensure operations at regional hub level by coordinating with fulfillment team and 3rd Party co- loaders and at each DH ( Delivery Hub )level by managing DH Heads

- Work with vendors / Kirana and other partners to provide flex to operation in a cost-effective manner.

- Ensure good performance DHs on timely deliveries, pick-ups, process compliance, and system updates.

- Plan for growth in line with the organization's objectives and ensure getting the right talent at the ground level by recruiting FEs ( Field Executives ).

- Ensure efficiency improvements and contingency management by innovative solutions such as delivery route assignment, rotation of FEs.

- Analyze order volumes and other available information to ensure uniform allocation of load to DHs & FEs,

- Resolve personnel or system issues with help from other team members to ensure smooth operations

- Provide feedback to DHs: DH heads, FEs for performance improvement

- Conduct performance management reviews of DH heads and give training recommendations

2. People Management :

- Motivate DH Heads and delivery boys for continuous performance improvement and excellence

- Keep employee attrition (FEs and DH Heads) to a minimum

- Create and maintain consistent feedback activities/mechanisms to ascertain the services levels of Delivery Hubs and each FE and encourage improvements.

- Will be responsible For the Regional KPI matrix.

- Cost control & P&L of the region.

- New process implementations & Innovations.

MUST HAVE - 

 A) Should be hands-on experience in Logistics operations. Can execute task independently or with minimum supervision

B) STRONG ON PEOPLE MANAGEMENT, Should be managing a large team currently

E) DATA oriented problem solving, strong on Analytics.

Education - MBA, Supply Chain certification would be preferred.

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