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17/01 Divya Talwar
HR Recruiter at Flipkart

Views:4061 Applications:349 Rec. Actions:Recruiter Actions:15

Flipkart - Associate Director/Director - Customer Experience - Jeeves (10-20 yrs)

Bangalore Job Code: 654794

Expectations:

- Be the voice of stakeholders to the Jeeves-F1 staff

- Define the roadmap to differentiate on customer experience

- Be the custodian of the NPS metric & Quality metric

- Work with various stake-holders to drive experience improvements

Type of candidate

- Senior professional with deep empathy for customer experience

- Solid customer segment understanding, along with relevant levers for each segment

- Ability to bring the outside in perspective to customer experience

- Team player / leader. Quality first attitude

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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