About Flipkart In 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is India's largest online marketplace and one of India's leading technology powerhouse that is disrupting the way India shops online. What has got us here? The dynamic, passionate and talented folks we call Flipsters! Our core values define our identity and form the basis of our actions and reflect in everything that we do at Flipkart. Values enable us to shape the desired organizational culture in which each Flipster can thrive and be at their best. We believe in taking bold bets and changing the paradigm, having a sense of urgency to solve problems strategically and putting great ideas into action. We look at the world from our customer's point of view and keep customers at the heart of everything we do. We strive to do the right thing always and be committed to our customers and stakeholders. About the team: - Customer experience is one of the core values of Flipkart and the experience team has been created to ensure we stay true to that on a consistent basis as an org. Experience team will collaborate with various functions across the org to fulfil the following charter: - Build and sustain a culture of customer centricity - Ensure there is a clear and unified E2E experience strategy and the functional charters / objectives / metrics / policies/ initiatives are aligned to that - Be the champion of customer experience metrics and initiatives - End to End management and governance (metrics, initiatives, policies, communication etc.) What you will do: E2E Experience Owner of Pre-order nodes - Drive improvements and sustenance in the pre order journey nodes. - Ensure clarity of strategy, objectives and how to's, Prioritization and unblocking. Governance : - Ensure there is clarity in input metrics, ownership, targets and guardrails and drive them with rigor. - Ensure RCAs through governance bring about systemic changes Other Key contributions: - Will own and drive initiatives in the culture track. - Connect the dots between journey nodes and ensure blind spots are identified and addressed so that we have a cohesive execution strategy. Experience/ skills required: - Strong customer centricity, understanding and empathy - Strong analytical orientation and data driven - Strong program management skills, multi-tasking ability & interpersonal skills- ability to work with multiple cross-functional teams on fragmented workstreams - Good Understanding of the interplay between tech, ops and business - Being able to easily move between big picture thinking and detail orientation and continuously be able to connect the dots between strategy and execution across org. - 8+ year experience in business or tech roles or customer centric roles. - Preferably holds an MBA from Tier 1 institutes. Plus: - Prior experience in ecommerce - Prior experience with strategy to execution roles or roles where you have to influence without authority.

Bangalore

Flipkart - Associate Director- Customer Experience 

Flipkart - Associate Director- Customer Experience  ,Job Description for Flipkart - Associate Director- Customer Experience  in Flipkart in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Flipkart - Associate Director- Customer Experience  in Flipkart in  Bangalore for (8-12) years of experience. Apply Now!