Recruiter at Flipkart
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Flipkart - Associate Director - Control Tower Operations - Grocery Vertical (10-14 yrs)
Role : Associate Director - Control Tower (Grocery)
Location : Bangalore
Assure Streamlined Operations :
- Hawk's eye on end to end operations through continuous dashboard monitoring
- Drive reviews to speed on major L0/Functional metrics causals & resolution
- Program manage with the cross functional focus groups to proactively resolve major issues
- Anchor Event Readiness across supply chain, tech/product, Planning and Cx functions
- Identify Design Gaps & getting it corrected for execution
Accelerate Service Recovery :
- 24x7 management of Ops, tech, external and force majeure disruptions
- Steering cross asset decision making with a - Customer centric- approach
- Own and improve all playbooks for service recovery
- Enable effective & timely customer communication
Productize CT Operations :
- Automate the CT process / metrics
- Utilize predictive analytics & forward looking insights for assurance of operations
- Ensure high SC visibility through innovative data extraction
Engage & Energize :
- Job enrichment with balanced portfolio / Career planning and Job rotation
- Enhancing capability through internal / external trainings
- Engagement, involvement & focus on people management
- Attract talent and export talent
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