Workplace Equality at Flipkart : Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value - for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day. About the role : A large part of Flipkart's growth as far as categories are concerned is through the management and development of Key accounts. Ever since Flipkart's migration to a marketplace model, there has been a keen focus on the development of key accounts for the growth of respective categories. Key accounts for a category can include large brands or large vendors who deal with products from a particular line. The incumbent will be given sole responsibility of a number of key accounts, and will thereby be expected to grow the category as far as key accounts are concerned. What you'll do: Own the collections strategy, analytics and operations for the firm. Setting up and managing field collection agencies for pan India. Managing 200+ seater collections call centre. Overall responsibility for delivering on the NPA targets along with maintaining the cost of collection. Hard collections - Responsible for controlling the roll rates and recovery of overdues from the delinquent pool & controlling bucket wise delinquencies. Soft collections - Design collections strategy in close coordination with the risk team. Own the call centre performance metrics, capacity planning, agent performance and training requirements. Backend support : 1) Liaising with the partners for reconciliation of receivables. 2) Liaising with the internal product and tech teams for seamless exchange of data between FK and agencies to support collections efforts and drive efficiencies. 3) Design new tech capabilities for driving collections efficiency. Desired Profile : Candidate with graduate/MBA- Ability and willingness to learn the process and digital orientation Ability to manage a large pool of customers Ability to execute the collection strategy with speed Understanding of consumer lending and collection process Expertise in call centre management and collection agency management Ability to manage SLA so that organization can provide superior service to the customer Ideal Candidate - The candidate should be handling the managerial role in Top NBFC's or Banks in collection for retail unsecured loans or credit cards or small-ticket loans. The candidate should have at least 10 years of team management experience. What you'll need: Educational background - Graduation/MBA Knowledge of Retail, consumer goods industry is a plus Desire and ability to think like the customer Ability to translate strategies into execution plans and take them to completion Highly analytical Willing to take calculated risks to grow the category Excellent verbal and written communication with interpersonal skills Strong understanding of technology and business Must be willing to learn Ability to connect with people across teams & levels Strong bias for Action - Flipkart works at a very rapid pace

Bangalore

Flipkart -  Associate Director - Collections 

Flipkart -  Associate Director - Collections  ,Job Description for Flipkart -  Associate Director - Collections  in Flipkart in  Bangalore for (8-13) years of experience. Apply Now!

Job Description for Flipkart -  Associate Director - Collections  in Flipkart in  Bangalore for (8-13) years of experience. Apply Now!