Vice President-US Mortgage-Servicing - Managing team of professionals performing Title Services/Servicing for Financials captive customers - Providing functional leadership to the teams, for a BPO (shared services) - Operating as a profit centre, responsible for BU growth and revenue generation with optimal margins - Derive pricing factoring different cost lines thereby giving efficient services to customers - Coaching and mentoring next levels for growth and managing an annualized attrition within permissible standards - Provide necessary interventions during new business deals, ramp-ups and related escalations - Carryout periodic customer-connects sessions to assess satisfaction levels - Managed operations for a team of 100+ professionals including Assistant managers and team leaders carrying out Title Insurance & Claims Process - Delivered improved bottom-line profitability by reducing buffers, effective seat utilization and several Kaizen techniques to bring process efficiencies; resulted in additional business. - Project managed transition for Title Insurance & Claims; conducted offshore-feasibility study followed by due diligence for various lines of business

Bangalore

Firstsource - Vice President - US Mortgage Servicing  

Firstsource - Vice President - US Mortgage Servicing   ,Job Description for Firstsource - Vice President - US Mortgage Servicing   in Firstsource Solutions Ltd in  Bangalore for (10-22) years of experience. Apply Now!

Job Description for Firstsource - Vice President - US Mortgage Servicing   in Firstsource Solutions Ltd in  Bangalore for (10-22) years of experience. Apply Now!