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Data Scientist at First Principle Labs
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First Principle Labs - Senior Analyst - Customer Experience (3-5 yrs)
CX Sr. Analyst
- The analyst will help optimise CX functions creating, owning, and executing strategies. The person will be responsible for putting in place the tools and processes needed to ensure a great customer experience. The person will be working alongside technology and operations teams to meet the objective
- As part of the growing team and function, person joining the team will be responsible to own the key portfolio metrics and deliver on the agreed KPIs.
The role will require :
- Continuous monitoring of CX Experience and communicating trends and concerns with relevant stakeholders.
- Creating and owning a holistic team strategy that helps OneCard provide world class experience to the customers
- Creating the processes and guidelines to help the team meet its objective.
- Provide insights and business learnings that help drive continuous improvement in the CX process for the organization
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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