Position Description

The Director is responsible to generate revenue for the organization through new client acquisitions/managing portfolio of existing accounts for repeat businesses.

Description of Responsibility

- Identifying & targeting prospective clients.

- Responsible for new client acquisitions, new client management process and spearheading key relationships to meet new business revenue targets.

- To manage the sales process from suspect to contract stage.

- Briefing the products over the call, fixing up appointments and meeting the prospective clients by targeting right segments.

- Identification of opportunities with new products, geographies, channels and prospective industry verticals to generate additional revenue streams.

- Effective key account/portfolio management and client retention

- To ensure the accuracy, quality and timeliness of project delivery and analysis for the same.

- To participate in multiple client assignments with competing deadlines

- Planning and analyzing the projects in hand

- To manage Service levels as per guidelines given

- Responsible for increase of wallet share with client - volumes of cases and checks

- To ensure Process/Technology improvements resulting in TAT reductions

- Team bonding & Interdepartmental relationships

- Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes.

- Ensuring adherence to people related policies/ procedures, maintaining integrity, discipline and confidentiality.

- Adhere to ISMS Policy of the organization

- Adhere to Quality Management System of the organization

Behavioral Competencies

- Ownership & Accountability

- Effective communication skills

- Excellent analytical and logical reasoning skills

- Excellent Planning/organizing/time management skills

- Knowledge Management

- Risk analysis & management

- Management initiatives

- Innovative thinking

- Effective problem solving skills

- Interpersonal competence and leadership

Technical Competencies

- Good MS Office skills

- Excellent data analysis and data presentation skill

- Sound understanding of P&L

- Sound knowledge of the product / service / SLA

- Workforce Management skill

- Effective Customer Service & Delivery Management

- Strong knowledge about Organization bottom line and top line

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.