Overview Set the overall vision and strategic plan for account Management, driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements. Responsibilities : - Drive customer outcomes, product adoption and customer experience - Lead the technical assessment as part of the sales process - Influence future lifetime value through higher product adoption, customer and overall health scores - Reduce churn and drive new business growth through greater advocacy and reference ability - Define and optimize customer lifecycle by driving programs and initiatives to : - Improve engagement approaches based on customer segmentation and leading a - Culture of continuous improvement - Build and lead world-class team : - Recruit and develop a high performing team - Develop company-wide customer success motion integrating processes, content and data to/from stakeholder organizations (e,g., Marketing,Sales,Product/Engineering, etc) - Foster collaboration within the GitLab team and across customers - Drive operational practices to track performance of teams and individuals - Work closely with the sales management and regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e opportunities and risks) - Drive Account Growth Outcomes: - Expand our revenue in accounts through new sales and up-sell opportunities - Influence future lifetime value through higher product adoption, customer - satisfaction and overall health scores - Reduce churn and drive new business growth through greater advocacy and reference ability - Deliver transformational leadership so that team is highly motivated and engaged. - Be an inspirational role model by challenging and maximizing the strength of the - team and aligning their efforts to the mission and vision of the organization. - Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate. Requirements : - 10+ years of experience in leading teams. - 5 years experience leading customer success managers, account management, or sales teams. Professional services experience is a plus. - 3 years experience leading managers of teams in a SaaS or subscription enterprise software company - Proven experience leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practices - Proven ability to develop strategies, translate them into initiatives and track successful delivery - Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies - Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams - Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning - Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity - Able to collaborate across the organization and with external stakeholders - Experience successfully working with senior (C-level) executives - Holds strong operational skills that will drive organizational efficiencies and customer satisfaction - Willing and able to address escalated client issues with speed and urgency Compensation : INR 20 Lakh to INR 25 Lakh

Any Location

Finly - Director - Customer Success - APAC 

Finly - Director - Customer Success - APAC  ,Job Description for Finly - Director - Customer Success - APAC  in Finly in  Any Location for (10-12) years of experience. Apply Now!

Job Description for Finly - Director - Customer Success - APAC  in Finly in  Any Location for (10-12) years of experience. Apply Now!