Talent specialist at Xpheno
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Financial Consultant - Oracle EBS - BFSI (3-8 yrs)
In your role you will:
- Ensure processes for monitoring and detecting system failures are in place and are correctly used, and you will conduct proactive monitoring
- Contribute to coordination of PEC/YEC activities including cooperation with key stakeholders to agree on the level of service and appropriate deadlines
- Support daily maintenance of scheduled batches across Oracle Finance to ensure complete end-to-end processing
- Support and develop processes in Automic application helping with automation of daily processing, monitoring as well as handling opening and closing periods in Oracle Finance
- Plan and implement both service improvements and the handover of new functionalities from the Finance Applications Development and Support team
- Periodically review the processing landscape setup to secure technical integrity of system operations
- Ensure cases are dispatched to the appropriate Finance Applications team, prioritized and resolved within agreed time
- Keep process and technical documentation up-to-date
- Support and improve internal processes of customer request execution in accordance with SLA agreements
- Embed customer-centricity in the service delivered
- Develop own knowledge, skills, and experience and share with the team members
Position Qualifications :
To maximize your chances, you need:
- Bachelor's/Master's degree in Computer Engineering, Computer Science or equivalent
- 3 to 7 years- experience in an application support environment
- Practical experience of transitioning apps into a production support environment
- Technical knowledge of Oracle configuration across modules in production
- Ability to analyze and resolve issues by leveraging technical languages and tools (e.g. PLSQL, SQL Developer, API)
- Experience of resolving incidents by addressing the root causes
- Working knowledge of ITIL process
- Ability to make timely and effective decisions on incoming cases
- Ability to plan & organize own daily tasks
- Strong sense of operational continuity
- Ability to effectively prioritize and escalate customer issues
- Fluency in written and spoken English
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