FinancePlus - Manager - Collections

Manager Collections

General :

- To manage an allocated Client portfolio ensuring payment to contracted terms

- Utilise either Credit Management Software (where available), e-mails and telephone to contact Clients in order to ensure payment to terms

- Keep a record of all communication with the Client

- Resolve all queries and or problems for Clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any queries that are being handled in any other department or by the Opco

- Reconcile accounts were required

- Attend Opco and or Client meetings where required

- Participating in cash planning and forecasting, where requested

- Providing accounts receivable (AR) systems support to management

- Responsible for the accuarte and timely reporting of Client queries. Liaising with the Billing team and or Opco in order to resolve Client disputes quickly and efficiently

- Managing the integrity of the notes and supporting documentation regarding queries raised by Clients in accordance to SOX control process

- Adhere to the Groups credit policy

- Ensure daily bank statements are reviewed and Client cash received is allocated accurately on day of receipt of the funds

- Cheques received must be recorded and banked daily

- Ensure and coordinate with the applicable MDM contact that the integrety of the Client master data records accurately reflect the agreed contractual terms and processes of the Client. Any changes to a Client process on terms and or address must be reflected in the Client master data records

- Ad-hoc projects as directed by the Finance Operations Management

- Provide holiday and sick cover for colleagues as directed to do so

Weekly :

- Provide reports and or participate in weekly debtors review meetings with line manager and Opco in order to provide status on progress on cash collections and overdue position

- Weekly meetings with applicable Billing team contacts to review issues and queries in partnership

- Review and preparation of weekly reports to monthly target

Monthly :

- Reporting monthly recommendations of Doubtful Debt to line manager

- Working to tight deadlines to achieve monthly Group collection targets set