Upgrade to Pro Member
Fiduciary Accounting Role - BPO/ITeS (3-18 yrs)
Roles and Responsibilities:
- Monitor workflow to plan work schedule as per the SLA requirement and the volumes forecasted;
- Conduct weekly calls with the client to understand expectations, provide feedback and reports and resolve queries or escalations;
- Cascade changes in regulations and industry practices to the team;
- Measure and improve quality of the process by implementing process improvement plans and lean projects on a periodic basis;
- Prepare periodic MI report for the client and risk and compliance team.
- Measure and review performance and productivity of the team and provide one to one feedback to ensure high quality and accuracy;
- Conduct half yearly and annual performance appraisal for the associates and provide monthly feedback; and Manage team absenteeism, attrition, attendance, breaks and conduct;
- Participate in the recruitment of new team members as and when required;
- Co-ordinate with the transport/ IT team to resolve issues related to the shift; and Implement the rewards and recognition budget,
Has supervisory or people management responsibility, with a particular emphasis on maximizing the performance of those that work for them. Is responsible for an element of business unit performance e.g. sales targets, customer service levels. Champions TCF among team ensuring it is built into all relevant objectives
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
